Our client, based in Kettering is currently recruiting for a Claims Advisor who will act as a first point of contact to the consumer answering their queries.
The role requires an ability to work effectively as an individual and as part of a team and to be able to combine operational, analytical and organisational skills with attention to detail in a changing environment.
Purpose of Role:
Claims Advisors will deal with large volumes of inbound and outbound calls. The main purpose of these calls is to assess the consumer’s eligibility for compensation and to answer any queries they may have. As most work takes place over the telephone, it is vital that candidates can convey knowledge, enthusiasm, and energy over the telephone effectively.
Your excellent grasp of the legal issues, friendly personality and professional telephone manner will be an important influence.
Key Responsibilities for Claims Advisors are:
• To handle inbound and outbound calls and be the first point of contact for customers
• To be a Consumer Champion in providing excellent sales through service.
• Following guidelines and processes in assessing each Consumer’s potential claim.
• Effective decision making using appropriate knowledge in screening potential claims.
• To follow-up initial claim call to answer questions and chase outstanding claim forms.
• Accurately and efficiently capturing data using the IT systems.
• To meet required productivity and performance targets.
• Other tasks as required for efficient running of the contact centre.
• Actively participate in team meetings and to receive and act on feedback from reviewed calls.
Claims Advisors should be able to demonstrate:
• Excellent verbal & written communication skills
• Ability to build rapport with Consumers to be able to positively influence their decision making.
• Display sales and service skills.
• Detail conscious and able to accurately follow processes
• Able to consistently demonstrate active listening skills
• Confident & literate in office IT systems with good keyboard skills
• Ability to work effectively at an individual level whilst contributing to the performance of the team.
• A self-starter, motivated to work to high standards in a target driven environment and to meet personal and team targets consistently.
• Adaptable and resilient, able to work in a changing environment.
Experience of working in a contact centre is desirable but not essential as full training is provided.
Hours of work in this role are:
37.5 hours per week during contact centre operating hours:
• Monday – Friday 8.00 am – 9.00 pm
• Saturday 9.00 am – 6.00 pm
• Sunday 9.30 am – 5.00 pm
Benefits offered in this role are:
• Starting salary of £15015 per annum (equivalent to £7.70 per hour)
• Performance related bonus (currently monthly and subject to achievement of targets)
• Investment bonus
• 25 days paid holiday
• Stakeholder pension scheme
• Childcare vouchers
• Travel Club
• Eye care vouchers
• Opportunity to undertake QCF (formerly NVQ) qualification
Please send a copy of your recent CV to us for an immediate telephone interview!
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